About this notice
This notice explains how Flaka Sailing uses personal information received through our website, Facebook and Instagram enquiry forms, and direct enquiries about our sailing holidays. Booking and passenger information may require additional notices when a reservation is made.
Who is responsible
Flaka Sailing is the name under which we offer our cruises. The legal entity responsible for handling enquiries is DeTi Global Ltd, at Suite 9, Ansuya Estate, Royal Street, Victoria, Republic of Seychelles. For privacy questions or requests, contact info@flaka.nl.
Information we collect
We collect the information you choose to provide, such as your name, email address, telephone number, country, preferred travel dates, group size, charter preferences and the content of your enquiry. If you enquire through Facebook or Instagram, we also receive form and advertising reference information. You do not need to provide passport numbers, payment card details or medical information when requesting an offer.
Why we use your information
We use your information to answer your questions, check availability, prepare a personal offer and follow up on your travel plans. We process an enquiry to take steps you request before a possible booking and, where applicable, on the basis of your consent or our legitimate interest in responding to enquiries. Providing information is voluntary, but without the required contact details we may be unable to respond.
Newsletters and promotional messages
Requesting an offer does not automatically subscribe you to a newsletter. We send promotional communications only where we have the permission or other lawful basis required. You can unsubscribe using the link in a message or by emailing info@flaka.nl. Withdrawing marketing permission does not prevent us from replying to an enquiry or handling an existing booking.
How we store and share information
Enquiries are handled by authorised members of the FLAKA team. We use service providers to operate our website, email and enquiry records, including Webflow, Google Workspace and Google Sheets. Brevo may be used for permitted promotional communications. Meta processes information collected through Facebook and Instagram under its own privacy policy. We do not sell your personal information. We share information with other providers only where needed for a service you request, or where legally required.
International processing
DeTi Global Ltd is based in Seychelles, our cruises operate from Turkey, and our service providers may process information in other countries. The protections available in those countries may differ from those in your country. Where applicable law requires safeguards for an international transfer, the relevant safeguards must be in place before that transfer takes place.
How long we keep information
For enquiries that do not result in a booking, we retain your information for up to one year after our last substantive contact with you, and delete or anonymise it when it is no longer needed. If you book, records needed for the booking, accounting or legal obligations may be retained for a different period. We may keep a limited record of an unsubscribe request so that we can respect it.
Website measurement and cookies
Necessary storage supports website operation and remembers your cookie choices for six months. With your permission, statistics cookies from Google Analytics help us understand website use, while Meta and Poptin support advertising measurement and promotional popups. Optional statistics and marketing tools are not loaded until you allow the relevant category. Meta can associate website activity with your account. You can accept all, choose only necessary storage, or set separate preferences. You can change or withdraw your choice at any time using Cookie preferences. The enquiry forms work without optional tracking. Opening and confirming the chat loads Brevo to provide that service.
Your choices and rights
Depending on the law that applies, you may request access to your information, correction, deletion or a restriction on its use, object to processing, or withdraw consent. Email info@flaka.nl to make a request. We may need to verify your identity, and some records may need to be retained to meet legal obligations. You may also complain to the relevant data protection authority. For South African residents, this is the Information Regulator at https://inforegulator.org.za.
Contact and updates
For questions about this notice or your information, email info@flaka.nl. We may update this notice when our services or information handling practices change. The date of the latest update will appear on this page.